Administration Supervisor

• Job Type: Permanent Location: Bradford, Yorkshire Salary: Excellent plus Benefits Start Date: ASAP Duration: Perm Reference: 187628-CP-ER-AS-010901

Our Employee Relations team provide objective and pragmatic advice and support to Line Managers and colleagues to help to find the most effective resolution to everyday and unusual situations. No two cases are ever the same and there is rarely an easy solution. You will be responsible for the day to day supervision of the administration team covering primarily appeals, grievances, long term sickness management, age discrimination and union relations. There is an opportunity to improve the overall processes of case management and service provision through resource allocation, prioritisation of cases, invoice and order controls and escalation of priority cases. This role will also oversee the introduction and operation of the new Helpline. You will need to have previous experience in managing a team of administrators and also be able to work in a fast paced environment. Key skills required to be successful in this role include strong communication skills to all levels within the business, attention to detail, discipline, organisation and planning proficiency and Microsoft Office. An HR background and/or knowledge of the disciplinary and ER issues are essential. If you are interested in facing a new challenge gaining invaluable experience and insight that you can take with you on the next step of the career ladder and have the skills to support our team on an interim basis then we want to hear from you.